Shurr! Success Blog

Becoming Unstoppable

Are You Committing These Top 7 Communication Mistakes? Take The Quiz and Find Out!

Effective communication has always been a hot topic in leadership and sales training curriculum. What does it mean to be an effective communicator? Before sharing my perspective, take the short quiz below and see if you make any of these common communication mistakes. The following quiz reveals communication errors that will sour your reputation and keep you from becoming a trusted leader in your field. Notice the following are YES and NO questions because human beings are notorious for justifying poor behavior. If you have done what the questions below suggest at least once in the last month, answer YES rather than excusing the action with justifications like “I only do it once in awhile” or “Everyone does that!”   TAKE THE QUIZ YES   NO   In conversations, do you do more talking than listening?   YES   NO   When someone offers an idea or suggestion, do you ever cut them off…

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5 Ways Busy Leaders Can Boost Employee Performance and Morale!

How many times have you said the word “busy” in the last week? This four letter word has become a leadership barrier in companies across America. “I care about my people. I just don’t have time to develop their skills or listen to their concerns. I’m barely meeting my deadlines. I’m just too busy!” The primary goal of a company leader is to maximize the potential and effectiveness of their people. In the Digital Era where constant change, innovation, and shortened lead times have transformed the economic landscape, leaders are struggling to keep up with work demands, let alone develop the talent of their people. “I’d like to spend more time building my team, but I’m constantly taking calls, putting out fires, fixing internal mistakes, and finishing tasks that must be completed by days end.” These leaders are loyal, hard-working, dedicated professionals. Yet, as one manager put it, “We are…

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3 Actions You MUST Take To Create Amazing Breakthroughs!

  To create momentum and breakthroughs when it comes to achieving your personal and professional goals, you MUST do these 3 actions before anything else! Upgrade your beliefs if fear is holding you back Train your brain for success instead of fighting yourself (ie, procrastinating, not staying focused) Develop an unstoppable mindset that keeps you feeling hopeful, inspired and resilient! Fearful beliefs and unconscious blind spots hold people back more than any other factor! Once you’ve developed the self-belief and attitude necessary for overcoming obstacles, identifying the intended destination and the path for getting their will become easier. For tips on HOW to train your brain and develop an unstoppable mindset, grab a complimentary copy of my popular Mind-Mastery Ebook here: The Cure For Self Sabotage  

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How Smiling Can Increase Sales By 30%!

You can begin increasing your sales just by smiling more and making eye-contact with those around you. When you look someone in the eye and smile, it sends a subconscious message to their brain that YOU are a nice person and likely someone who can be TRUSTED to do business with. People tend to think they are too busy or too import to be bothered by acknowledging those around them, which is a BIG mistake and a HUGE opportunity for you! When you make the time to validate those around you by saying hello, smiling and making eye-contact with them for a second or two, or offering a compliment, their opinion of you skyrockets! When you don’t, it plummets! I remember going to a very important interview to share my professional development programs with a committee. While people were gathering inside the conference room, I was out in the hallway…

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Maximizing Your Influence by Discovering Outcomes – Step 1

One powerful way to increase YOUR influence is by understanding how to best serve the needs of those around you. In business, you need to identify the problems your customers are wanting to solve. Yet, an even more powerful strategy is to identify the ultimate outcomes your customers are desiring and then help them attain those outcomes! This will put you leaps and bounds ahead of the competition because most only focus on solving the specific complaint the customer shows up with, which means the customer will miss out on a lot of untapped opportunities and you will leave a boatload of money on the table that should be going into your pocket! In order to do this, you must first understand what their actual outcome is, not just what they are asking you for help with. Sometimes people aren’t clear on what they really need. Or they are asking…

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To create momentum and breakthroughs when it comes to achieving your personal and professional goals, you MUST do these 3 actions before anything else!

  1. Upgrade your beliefs if fear is holding you back
  2. Train your brain for success instead of fighting yourself (ie, procrastinating, not staying focused)
  3. Develop an unstoppable mindset that keeps you feeling hopeful, inspired and resilient!

Fearful beliefs and unconscious blind spots hold people back more than any other factor! Once you’ve developed the self-belief and attitude necessary for overcoming obstacles, identifying the intended destination and the path for getting their will become easier.

For tips on HOW to train your brain and develop an unstoppable mindset, grab a complimentary copy of my popular Mind-Mastery Ebook here: The Cure For Self Sabotage

 

How Smiling Can Increase Sales By 30%!

You can begin increasing your sales just by smiling more and making eye-contact with those around you. When you look someone in the eye and smile, it sends a subconscious message to their brain that YOU are a nice person and likely someone who can be TRUSTED to do business with.

People tend to think they are too busy or too import to be bothered by acknowledging those around them, which is a BIG mistake and a HUGE opportunity for you! When you make the time to validate those around you by saying hello, smiling and making eye-contact with them for a second or two, or offering a compliment, their opinion of you skyrockets! When you don’t, it plummets!

I remember going to a very important interview to share my professional development programs with a committee. While people were gathering inside the conference room, I was out in the hallway looking over my notes. I noticed a gentleman standing by himself and he looked troubled. So I walked over and said, “Hey friend, you seem like you’ve got a lot on your mind. You ok? I said this while smiling and looking him in the eye.

He looked up at me and said, “Yeah, we’ve got a lot going on here and we’re upgrading some of our software.” I said, “That’s a big deal and it will be challenging at times, yet when it’s complete, the new software should hopefully make things much better, right?” He smiled and said, “That’s the plan.”

I offered my hand and introduced myself. He did the same and my heart jumped a bit when I realized he was the President of the company! When he recognized that I did not know who he was when I approached him, and that I noticed his frustration and approached him out of kindness, it sealed the deal in him mind that I walked my talk. Needless to say, I got the gig!

Today, purposefully make eye-contact with others and SMILE more. Do this at work and at home. If you do telephone sales, smile while talking on the phone and imagine making eye-contact with this customer in your mind. It will unconsciously improve your delivery through the warmth and compassion that will come through the tone, speed and volume of your voice.

Customers will like you more and your sales WILL improve!

Make today a Shurr ! Success

Tim

 

PS, Leave a comment below about a time when you smiled or made eye-contact and it made ALL the difference!

maximizing your influence tim shurr

Maximizing Your Influence by Discovering Outcomes – Step 1

maximizing your influence tim shurrOne powerful way to increase YOUR influence is by understanding how to best serve the needs of those around you. In business, you need to identify the problems your customers are wanting to solve. Yet, an even more powerful strategy is to identify the ultimate outcomes your customers are desiring and then help them attain those outcomes! This will put you leaps and bounds ahead of the competition because most only focus on solving the specific complaint the customer shows up with, which means the customer will miss out on a lot of untapped opportunities and you will leave a boatload of money on the table that should be going into your pocket!

In order to do this, you must first understand what their actual outcome is, not just what they are asking you for help with. Sometimes people aren’t clear on what they really need. Or they are asking for the wrong thing. For example, my private practice clients often asked for help in curing a symptom like insomnia, procrastination, or emotional eating. Yet, their actual goal was to feel more refreshed, become passionate about achieving a specific goal, or to discover new ways of experiencing connection or variety.

If we only focused on solving that particular symptom, it might improve for a period of time, but then it would return–often becoming much worse. Instead, we’d focus on identifying and clarifying what the most desirable outcome would be and then take steps towards achieving that outcome. This might sound like the same thing as solving a problem, yet it is NOT.

To solve the problem of insomnia, you can grab any pop-culture magazine and discover 5 new ways to get some zzz’s. Establish a bedtime routine, make the room dark, drink a glass of warm milk before bed, etc. Yet, this doesn’t address the fact that insomnia is often a thinking pattern that begins in the morning, not at bedtime!

To improve your sleep, you must improve the way you direct your thoughts throughout the day. Otherwise, you’ll accumulate stressful energy from entertaining and then suppressing anxiety-ridden scenarios that suddenly bombard your conscious mind the moment you lay down and close your eyes.

The solution is to apply mind-empowering strategies that diffuse stress and stimulate the release of calming neurotransmitters throughout the day, so when you lay down to sleep, you actually feel safe enough to slip into dreamland.

Here’s a completely different example. Perhaps you work at a hardware store and someone comes in to purchase a drill. Your goal is to understand WHY your customer wants that drill. Typically, it’s not because they want a drill, but because they want holes. What do they want holes for? It may turn out that your customer is working on a project that would be best served by using wall fasteners rather than drilling holes. If you discover what your customer’s ultimate outcome is, you can satisfy that outcome and you’ll end up creating a customer for life!

This doesn’t just work well in business. It works in ALL other areas of your life. If your spouse is upset about something, your goal is to discover what the belief is that’s causing the hurt or anger. Remember, we do not react to the event itself, but to our interpretation of what this event means to us. In other words, we react to our own reaction, and not necessarily to the event itself because that particular event could likely be interpreted in twenty different ways.

I have learned that when my wife is upset, for example, her outcome is to feel LUV from me (Listened to, Understood, Validated). Her outcome is not for me to offer practical solutions that will solve her dilemma so we can move on to other subjects. That is what I wanted. Yet, if I only focused on the outcome I wanted, it would dramatically undermine the influence I have with my wife. Instead, I focus on the ultimate outcome she desires and work to best serve her needs. This makes her much happier and way more attracted to me, which is awesome!

Therefore, the question you should be asking every person you wish to influence is, “What is your ultimate outcome here?” Or, “What is the actual goal you are attempting to reach?” This often starts an engaging conversation, especially if the person your asking isn’t quite sure of the answer. Your influence will skyrocket just by helping this person gain more clarity. The fact that you care enough to even ask the question will also magnify your personal magnetism.

In my next article, I’ll share another powerful question that will maximize your influence.

Watch for that in the next 2 days.

Until then, make today a Shurr ! Success

Tim Shurr

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